Frequently Asked Questions

Everything you need to know about the power of goat milk skincare.

Why is goat milk beneficial for skincare?

Goat milk has the same pH as human skin, which helps keep the microbiome in balance and prevent irritation. It is also naturally enriched with lactic acid for gentle exfoliation and vitamins A, C, E, and D to nourish and moisturize.

Are Dionis products cruelty-free?

Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our facility.

What is your return policy?

We want you to love your skin! If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange, provided the products are gently used or unopened.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our shipping capabilities to reach our international fans in the near future.

Are your products safe for sensitive skin?

Absolutely. Our goat milk formula is specifically designed to be gentle and soothing, making it an excellent choice for individuals with sensitive skin, eczema, or psoriasis.