Returns & Exchanges

At Dionis Goat Milk Skincare, we want you to love your goat milk products as much as we do, which is why we offer a 30-day satisfaction guarantee on all purchases. If you are not completely satisfied with your order, we are happy to assist you with a return or exchange for items purchased directly from our website.

1

Initiate Your Return

Contact our customer service team via email with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Carefully pack the items in their original packaging, ensuring they are securely sealed to prevent damage during transit, and include a copy of your packing slip.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days, minus any original shipping fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing